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DynamicGift are dedicated to helping our customers, the guide we have created below has been put in place to help our customers better understand our ordering process!
Production Guidelines Order Changes, Cancellations and Returns Order Process How long does it take for my lanyards to ship? A: Order lead times vary by lanyard styles and quantity. usual lead time is 14 days. Can I place a rush order? A: We always strive to meet our customers’ needs. If you are up against a deadline, rush orders are possible although they may incur special handling charges. Please contact our sales team between 8:00 am – 6:00 pm or email Sales@dynamicgift.com.au after hours. We will do our best to accommodate your particular needs and make appropriate recommendations What is the artwork approval process and how long does it take? A: When we receive a custom order with design elements, our art department will layout the design and imprinting elements in an art proof and forward the PDF proof to you for review. This is to ensure that we have correctly captured and interpreted the design aspects of the order. Our turnaround time is within 2 hours and production will not begin until we have received final approval from you. Can I get a physical sample before approving my order? A: Samples are available upon request. On very large orders or those with unusual details, we can work closely with the customer on specific requirements. Sometimes this will result in the need for a preproduction sample. While a preproduction sample adds to the overall production time we’ll do our best to accommodate your special requirements. Please call for details. Do you have an overrun or under run policy? A: We aim to always ship the exact quantity you order. However, due to the nature of the lanyard production process there may be a +/- 5% variation on the requested quantity. if this is to happen then contact us. What packaging options are available? A: Lanyards are carefully bundled in plastic packs of 10 or 20 pieces. We can accommodate other quantities or special packing requests. Please call or email us for more information. Production Guidelines What is silk-screening? A: Silk-screen imprinting is a method of transferring ink onto a fabric surface through the designs outlined in a fine mesh screen. This method produces very good to exceptional quality yet is the most economical due to its simplicity. Advances in silk-screening have made it possible to create depth and gloss through additional ink application passes, rendering high-quality, decal-like results. What is dye-sublimation? A: Dye-sublimation is a method of transferring ink onto a fabric surface using special heat-sensitive transfer paper and equipment. Through the precise application of heat, ink colors embedded in the paper are vaporized and solidify within the fabric as they cool. This method allows for a wide array of colors, detailed resolution and edge-to-edge printing. Since the ink infuses the lanyard fabric it is also less likely to crack, fade or become distorted. What is woven-in? A: Woven-in is a method of integrating the design into the fabric as the lanyard is being weaved. This method allows for text, designs and logos to actually become part of the fabric since each thread is dyed to follow the design resulting in an extremely durable finish. What is continuous printing? A: Continuous printing is a method in which the image is repeated in a continuous string along the entire length of the fabric. Unless otherwise requested, designs are continuously printed. What is positional printing? A: Positional printing is a method in which the image is set up and aligned in a specified position. The artwork positions of the left and right sides are typically symmetric and require special handling. What types of materials are available? A: We offer several lanyard materials as standard options. Please call if you don’t see what you need.
What are the standard length and the maximum imprinting area? A: Lanyards are cut to a standard length of 900mm when measured end-to-end before any finishing work is done. If you need a special length please contact us to discuss your requirements. The following are the available widths and associated imprinting areas. What are color and artwork specifications? A: We use the widely accepted Pantone “C” color Matching System (PMS) as our standard and can accommodate art files in a number of file formats. As a result, we can usually replicate your design. We offer some popular PMS colors as standard with no extra cost but can also match any Pantone PMS color that is not included in the standard selection. (Note that a Pantone color match charge may apply.) Metallic colors are not available on dye sublimated lanyards. Modifications to artwork, if required, will be quoted on a per order basis. Sorry, but we cannot accept photocopied or faxed art files. The following computer file formats are acceptable:
Files may be submitted in one of the following methods:
Order Changes, Cancellations and Returns How can I make a change to my order after it’s been submitted? A: Our scheduling and manufacturing methods usually mean that production begin an hour after artwork approval. However, if production of your order hasn’t yet begun we may be able to make changes without charging a fee. For custom lanyards, you will have an opportunity to update your requirements before the artwork approval process is finalized. For Fast Ship items, we typically ship the same or next day. Please be sure to contact us as soon as possible should a change occur in your design. What happens if I need to cancel my order? A: Customized products cannot be resold therefore cancellations may be subject to a charge to compensate for any costs incurred prior to cancellation, such as: artwork redesign, setup fees, printing plates, etc. Please be sure to contact us as soon as possible should a change occur. Non-customized products in stock may be returned should there be a defect or mistake. What’s your policy on merchandise returns? A: We do our best to ensure that what you order is what you receive. Unfortunately we cannot accept returns of custom-printed products unless there is a manufacturing error. or an error on our part so we encourage you to carefully review artwork proofs before accepting responsibility. In the event of defect claims, we require inspection of defective product samples prior to determining issuance of credit or refund. Stock products (non-customized) can be returned within 30 days of purchase for refund or exchange. No fee will apply if the product is deemed defective or was shipped incorrectly from our factory. All returns must be authorized. Please call 02 6553 6411 discuss product returns with our sales dpt.
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